Refund policy

How do I start a return?

  • Return / Exchange Instructions

Please contact us.. We are not accepting returns without previous contact first.

  • New or unused items can be returned for 90 days.

What is your return policy?

  • Our Return Policy

We back up every sale with our Handshake Guarantee:

If you're not satisfied with our products or our service, we'll refund your money. Just return any new or unused part within 90 days and we'll refund the purchase price.

Restrictions

The following items cannot be returned, unless there is a valid warranty issue.

  • Any part that shows evidence of being used, installed, handled, packaged, or shipped improperly
  • Custom-ordered or personalized products
  • Hazardous materials (i.e. batteries, paint, etc.)
  • Videos, software, or other copyrighted material, after they have been opened
  • Wheels and/or tires, after they have been mounted
  • note:   
  • When returning an item, please over-box with the original packaging which was used to ship to you.
    • Doing so will help to prevent damage to the manufacturer’s packaging which would then make the item non-resalable and therefore non-returnable.
    • If you have discarded the over-boxing materials, the UPS or FedEx store can help to ensure that your return arrives in resalable condition.
  • All returns are subject to inspection.
  • Items that exceed the time limit or show evidence of use will be charged a restocking fee.
  • Shipping and handling fees are non-refundable.
  • If your order included any "special offer" or "free parts", they must also be returned or the value may be deducted from your refund.
  • Scratch and Dent or Outlet Center merchandise cannot be returned


What is a restocking fee?

  • Our Restocking Policy and Fees

Products that are more than 90 days old -OR- show evidence of wear or use, are subject to a restocking fee. In most cases, the restocking fee will be charged according to the table below.

 

Time Since Purchase

Fee Amount

90 -180 days

15% of the purchase price

over 180 days

No returns accepted

 

 

Notes

  • No returns will be accepted past 6 months, unless there is a valid warranty issue.
  • All applicable fees will be deducted from your refund.
  • We reserve the right to adjust the fee amount based on the condition of the product and its packaging.
  • All returned products are inspected.
  • Products that show signs of excessive age, abuse, or improper handling may be rejected.
    • These exceptions will be returned to the sender or disposed of, based on the customer's preference.

 

Do I have to pay for return shipping?

  • The Cost of Return Shipping

For most returns, the shipping charges will be deducted from your refund. However, if we were at fault in some way and caused the return, please contact us and we will waive the return shipping fee.

When applicable, return shipping will be charged according to the information below:

Online Returns

The online return uses UPS as the carrier. This method will usually get the package back to us in 3-4 business days.


I received missing or damaged parts. What should I do?

  • Instructions to Submit a Shipping Claim

Tips for Submitting a Shipping Claim:

  • Be as descriptive as possible about the condition of the box.
    • Was the box ripped, smashed, opened, etc.?
    • What color was the tape?
    • Was the part hanging out of the box?
  • Be as descriptive as possible about the condition of the damaged part(s).
    • Was the part bent, broken, dented, etc.?
    • Where on the part was the damage located? Top, left side, mounting flange, etc.?
  • Pictures are very helpful.
    • You CAN upload images online when submitting a shipping claim.

Notes

  • If you have questions, or need further assistance, please contact us.

 

When will I get my refund?

  • Refund time estimates

It will take a few days to process your refund. It depends on the type of return you are doing. The table below gives a few time estimates, based on the type of return.

 

Type of Return

Time to Refund

Notes

Return of Unused Parts

7 - 10 days

Refund issued after the return is processed and accepted.

Core, Warranty Returns

10 days or more

Depends on the situation. Pending inspection and approval.

Canceled Orders

3 - 5 days

If canceled before the order ships.

**You will receive an email notification when your refund is issued.**

Notes

  • Stated times are estimates only. Individual experiences may vary.
  • The stated time starts when we receive your return at one of our facilities. Transit time is NOT included.
  • Time estimates are in business days.
    • Business days are Monday - Friday, excluding national holidays.
  • If required, return shipping costs  and restocking may be deducted from the amount of your refund.
  • In accordance with state and local laws, sales tax charged on core value may be non-refundable.

 

Does my part have a warranty?

Warranty Information

Most parts we sell carry a manufacturer's warranty. 

How long does the returns process take?

  • Return Process Time Estimate

In most cases, it will take 7-10 days to process your return and issue a refund. However, it depends on what you are returning and why you are returning it..

Notes

  • Stated times are estimates only. Individual experiences may vary.
  • The stated time starts when we receive your return at one of our facilities. Transit time is NOT included.
  • Time estimates are in business days.
    • Business days are Monday - Friday, excluding national holidays.

 

How do I track my return shipment?

  • Track Your Return Online
  • Get a receipt when you drop the package off with the carrier (UPS, FedEx, etc.).
  • Track the package using the carrier's website.

 

How will I get my refund?

  • Refund Payment Methods

Most refunds will be issued back to the original payment method. However, some refunds will be paid by check. It depends on how you paid for your order and how long it has been.

Refunds will be issued based on the following guidelines:

Original Payment Method

Refund Method

Back to your account

Refund check mailed to you

Credit or Debit Card

45 days or less since original purchase date

Up to 90 days after original purchase date

PayPal

45 days or less since original purchase

Up to 90 days after the original purchase date

 

Notes

  • If required, return shipping fees and restocking costs may be deducted from the amount of your refund.
  • We DO NOT issue refunds by wire transfer.
    • If you are due a refund, we will contact you to coordinate an alternative method.
  • In accordance with state and local laws, sales tax charged on core value may be non-refundable.